30-day trial
QIXERA provides a 30-day free trial before a paid subscription is required. If no paid subscription is started, there is no subscription charge to refund.
REFUND POLICY
Cancellation and refund policy
Effective 21 August 2026. This policy explains how cancellations, renewal charges and refund requests are handled for QIXERA CRM subscriptions.
Monthly subscriptions
Paid plans are billed monthly and renew automatically until cancelled. You can cancel before the next renewal date to prevent the next recurring charge.
Access after cancellation
Cancelling stops future renewal. Unless otherwise stated at checkout, your paid access continues until the end of the billing period already purchased.
Refund eligibility
Refund requests are reviewed for duplicate or incorrect charges, a material service failure that prevented use of the paid service, or where a refund is required by applicable consumer law. Fees are generally not refunded simply because a customer no longer needs the service after using the paid period.
How to request a refund
Submit the request through the QIXERA contact page and include the account email, company name, charge date and transaction or order reference. Do not send full card details.
Processing
Approved refunds are returned to the original payment method. Bank, card network or payment-provider processing times can affect when the credit appears.
Paddle payments
When Paddle is identified at checkout as the payment provider or merchant of record, Paddle may process billing, taxes, cancellations and approved refunds according to the checkout transaction and applicable Paddle buyer terms.
Charge disputes
If a charge appears incorrect, contact QIXERA first so the transaction can be investigated promptly. This does not limit any rights available through your payment provider or applicable law.