Effective 21 August 2026. This policy explains how QIXERA handles personal information when you visit qixera.com, create a CRM account or use the QIXERA service.
We process information you provide when creating or managing an account, including name, email address, company details, profile information, support messages and information submitted through public contact or enquiry forms.
Business customers may enter customer records, contacts, products and services, quotations, invoices, payments, expenses, documents, follow-ups and other operational information into QIXERA. The subscribing business is responsible for having an appropriate basis to place that information in the service.
We may collect device and browser information, IP address, country-level location, timestamps, authentication events, application activity, error information and similar technical data needed to secure, operate, troubleshoot and improve the service.
Information is used to provide and administer QIXERA, authenticate users, operate CRM features, respond to support requests, improve reliability and usability, prevent abuse, communicate service information and comply with legal obligations.
When paid subscriptions are enabled, payment details are processed through the payment provider shown at checkout. Where Paddle is used, Paddle may act as payment provider or merchant of record. QIXERA does not need to store full payment-card numbers in the CRM application.
QIXERA uses infrastructure and technology providers to deliver the service, including hosting, database, authentication, monitoring, email and payment services. These providers process information only as needed to perform their contracted functions and under their own applicable security and privacy obligations.
If a business connects its own SMTP server or another external service, configuration data is used to enable that integration. Sensitive credentials are handled server-side and should not be shared with users who do not require administrative access.
The public website may use necessary browser storage and, where enabled, analytics or marketing technologies to understand site performance and visitor activity. Consent controls may be presented where required by applicable law.
We do not sell personal information to advertisers. Information may be shared with service providers that operate QIXERA, with a business customer’s authorized users, when required by law, to protect rights and security, or as part of a legitimate business transfer subject to appropriate safeguards.
Cloud and payment providers may process information in countries different from your own. Where required, appropriate contractual or legal safeguards are used for international transfers.
Information is kept for as long as reasonably necessary to provide the service, maintain business and security records, resolve disputes and meet legal obligations. Retention periods can differ by data type and account status.
QIXERA uses access controls, authenticated sessions, role-based permissions and managed cloud infrastructure to protect information. No online system can guarantee absolute security, so account owners should also use strong credentials and restrict administrative access.
Depending on applicable law, you may have rights to request access, correction, deletion, restriction, portability or objection regarding personal information. Requests relating to data controlled by your employer or another QIXERA customer may need to be directed to that business first.
Privacy questions or requests can be submitted through the contact page on qixera.com. This policy may be updated as QIXERA, its providers or legal requirements change; the effective date will be revised when material changes are published.